Shipping policy

SHIPPING POLICY

Overview

Thank you for choosing Bienic! We are committed to delivering your edible products fresh and in excellent condition. Please review our shipping policy below for important information about delivery times, shipping charges, and our procedures.

Processing Time

Orders are typically processed within 1-2 business days (Monday-Saturday, excluding public holidays) after payment confirmation. You will receive an order confirmation email with your order details once your payment has been processed.

During peak seasons or promotional periods, processing times may be extended. We will notify you of any significant delays.

Shipping Methods and Delivery Times

We currently ship within India only. Delivery times vary based on your location:

  • Metro Cities (Delhi, Mumbai, Bangalore, etc.): 2-4 business days
  • Tier 2 Cities: 3-5 business days
  • Other Locations: 5-7 business days

Please note that these are estimated delivery times and not guaranteed. Actual delivery times may vary depending on courier partner availability, weather conditions, public holidays, and other factors beyond our control.

Shipping Charges

Shipping charges are calculated based on the weight of your order and your delivery location. Shipping costs will be displayed at checkout before you complete your purchase.

We may offer free shipping promotions from time to time. Terms and conditions for such promotions will be clearly stated on our website.

Delivery Address

Please ensure that you provide a complete and accurate delivery address, including:

  • Full name of recipient
  • Complete street address
  • Landmark (if applicable)
  • City, State, and PIN code
  • Contact phone number

We are not responsible for delays or non-delivery due to incorrect or incomplete address information provided by you.

Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor your shipment's progress through the courier partner's website.

Delivery Instructions

As we sell edible products that require proper handling:

  • Please ensure someone is available to receive the delivery at the provided address during business hours.
  • Our courier partners will attempt delivery up to 2-3 times. If delivery is not successful after multiple attempts, the order may be returned to us.
  • We recommend inspecting your package upon delivery. If the package appears damaged, please refuse delivery or note the damage on the delivery receipt.
  • Immediate refrigeration or proper storage of products after delivery is your responsibility to maintain freshness and quality.

Failed Delivery Attempts

If the courier is unable to deliver your order due to:

  • Incorrect or incomplete address
  • Recipient unavailable
  • Refusal to accept delivery

The package may be returned to us. In such cases, you will be responsible for return shipping charges if you wish to have the order reshipped. Alternatively, we may issue a refund minus the original shipping costs and any return shipping fees incurred.

Delivery Delays

While we make every effort to ensure timely delivery, we are not liable for delays caused by:

  • Courier partner delays
  • Natural disasters or severe weather conditions
  • Political unrest or strikes
  • Public holidays
  • Customs or regulatory inspections
  • Any other circumstances beyond our reasonable control

Product Freshness

Given the perishable nature of our edible products:

  • All products are packed with care to maintain freshness during transit
  • We use appropriate packaging materials to ensure product quality
  • However, we are not responsible for product quality degradation that occurs after delivery
  • Please inspect products immediately upon receipt and contact us within 48 hours if you receive defective or damaged products (as per our Return and Refund Policy)

Undeliverable or Lost Packages

If your package is marked as delivered by the courier but you have not received it:

  1. Check with neighbors or building security
  2. Verify the delivery address in your order confirmation
  3. Contact us at bienic.in@gmail.com within 48 hours

We will investigate with our courier partner. Please note that once a package is marked as delivered by the courier, we cannot be held responsible for lost or stolen packages. We recommend providing a secure delivery location.

Remote or Restricted Areas

Some remote locations may not be serviceable by our courier partners. If your PIN code is not serviceable, we will notify you and offer a full refund.

International Shipping

We currently do not offer international shipping. All orders must have a delivery address within India.

Video Consultation Services

Video consultation bookings are not subject to shipping as they are digital services delivered online. You will receive consultation details and meeting links via email after booking confirmation.

Contact Us

If you have any questions about shipping or need assistance with your order, please contact us:

Email: bienic.in@gmail.com
Address: Shahdara, Babarpur, Delhi, India